Refund & Returns Policy

At SORÉVA ACTIVE, every piece is thoughtfully selected and designed to bring together style, quality, and confidence. We hope you love your order, but if something isn’t quite right, we aim to make the return process simple and seamless.

Returns Eligibility

You may request a return within 5 days of receiving your order.

To be eligible for a return, all items must be:

  • Unworn, unused, and in their original condition
  • Free from marks, damage, perfume, or signs of wear
  • Returned with all original tags and packaging
  • Returned in the same condition in which they were received
  • Not personalised or customised

We reserve the right to decline any return that does not meet these conditions.

Charms & Selected Accessories

Due to the delicate nature of our charms and selected accessories, these pieces are considered final sale and cannot be returned or exchanged unless received faulty, damaged, or incorrect.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, colour, or style, we recommend returning the eligible item and placing a new order. All new orders are subject to availability.

How to Start a Return

To request a return, please contact SORÉVA ACTIVE within 5 days of delivery and provide:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return

Once your return request has been reviewed and approved, our team will provide you with the return instructions.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received is faulty, damaged, or incorrect.

Original delivery fees are non-refundable.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–7 business days for your refund to be processed. Processing times may vary depending on your bank or payment provider.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible with:

  • Your order number
  • Clear photos of the item
  • A brief description of the issue

Our team will review the matter and assist you accordingly.

Need Assistance?
If you have any questions regarding your order, return, or refund, our team will be happy to assist you.

Please contact us through Instagram: @soreva.active or through the contact details provided on our website.